Onsite Servicing

Clarity Copier Sheffield operates a strict Preventative Maintenance policy to check printing and imaging machines on a regular basis. We use a Service Alert Management (SAM) system that allows us to integrate MFP products to our management system. As a result, providing up to date diagnostics of our client's system and facilitating immediate resolutions.

Clarity Copier Sheffield Servicing Protocol

First of all, we will assign a senior Clarity Copier Sheffield engineer to determine and fix your pre-installation and ongoing requirements; such as I.T and logistics. These include:

  • Checking consumable levels and high mortality parts fatigue.
  • In addition to this, we will replenish/change consumables during the visit to alleviate the potential for a breakdown or future call out.

In conclusion, this protocol will ensure a much greater user acceptance, satisfaction for all parties and virtually eliminate failures/downtime.

As part of our On-site Servicing system, all client's have direct mobile contact with senior Clarity Copier Sheffield engineers. Therefore, in the event of a breakdown, you do not have to go through a call centre and give serial numbers/meter readings; which greatly simplifies the experience.

Furthermore, clients will be given an estimation of engineer arrival time; which is always within four working hours. At all times we provide proactive Premium Customer Care and full feedback to the users.